Large Investment Bank Stays Agile And CMMI Compliant Using CollabNet [ Source: CollabNet ]
August 2009 - The IT department at a leading investment bank needed to build a software development/change management process that would enable CMMI compliance while accommodating existing Agile development practices. Learn how CollabNet's ALM platform enhanced collaboration across geographically distributed developers and simplified CMMI Level 3 compliance.
Applied Biosystems Brings New Products To Market With Reduced Development Costs [ Source: CollabNet ]
August 2009 - Applied Biosystems was spending excessive time managing infrastructure, rather than supporting software development processes and tools. Today, more than 500 employees use SourceForge Enterprise Edition as a managed service, and the company has reaped an operational cost savings of $430,000 in the year.
MavenWire Case Study [ Source: Atlantic Global PLC ]
July 2009 - Read how MavenWire, a provider of independent Oracle Transportation Management (OTM) services, implemented Atlantic Global OnDemand to automate the capture of time and expenditure for its international consultancy operation, which is in a number of countries across the EMEA and North America regions.
Offshore Application Development Helps Customer Intelligence Provider [ Source: Team International ]
May 2009 - VueLogic, a new-generation customer intelligence and data management provider, chose TEAM International as its offshore outsourcing vendor and offloaded to us a project on development of a three-layer SaaS application to be used for capturing and monetizing valuable customer data.
Red Hat Helps The Travel Channel Make Great Strides On A Tight Budget [ Source: Red Hat ]
May 2009 - When the Travel Channel needed to build an entire IT infrastructure from scratch within 90 days using minimal financial and personnel resources, it turned to Red Hat. It gained a brand-new IT infrastructure and application platforms, contained operational costs, minimized capital investment, and ensured the reliability of mission-critical applications.
Ibsecad Case Study [ Source: Atlantic Global PLC ]
May 2009 - Ibsecad is a successful and expanding international company, supplying the construction industry with design, installation, and as-built drawings. Read how Ibsecad replaced spreadsheets for recording time and expenses and resource planning for dozens of high-profile projects for 75 CAD designers and project managers.
Retail Solution Provider Embeds Unify SQLBase [ Source: Unify Corporation ]
May 2009 - CAM Commerce provides services to retailing organizations that typically do not have an IT staff to administer a database or maintain the hardware. They identified a need for an embedded database that would meet the requirements of front office and back office integration, offering the lowest TCO. This case study describes how CAM Commerce uses SQLBase for a truly zero-administration solution for its customers, which helped them dramatically reduce support and maintenance costs ....
Friends Cove Mutual Insurance Company: Effective Automation [ Source: Optical Image Technology - DocFinity ]
May 2009 - This article shows how a mutual insurer revolutionized efficiency and improved client service using document management and workflow software. Initial returns on investment are mentioned.
Amazon's EC2 Cloud Building: HPC Clusters in the Cloud [ Source: Univa UD ]
April 2009 -
Find out how Pathwork Diagnostics leveraged UniCloud to meet peak processing needs – saving on CAPEX and OPEX while increasing the capacity to innovate.
A few highlights from the case study:
•"Our challenge was a perfect fit for cloud computing."
•"Without UniCloud, some of our most advanced research would simply not be feasible."
•"We're getting exactly what we need. We pay for HPC power only when we use it, ....
Solving Tech Support, CRM and Issue Tracking [ Source: Adapt Data Solutions ]
March 2009 - This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.
Sanovi Provides DRM For HDFC Bank [ Source: Sanovi Technologies ]
February 2009 - Enterprise that are dependent on critical IT applications need a disaster recovery solution that will work when required. This success story describes HDFC Bank's adoption of Sanovi DRM software as a management framework to monitor, validate, and automate recovery and DR Drill of it critical IT applications. Key business benefits are reduced time and resources to do Drills, real-time visibility and compliance reporting of IT's recovery capabilities.
Espial Uses SmartDraw Graphics Software for IPTV Applications [ Source: SmartDraw.com ]
February 2009 - On the cutting edge of on-demand video applications for a global clientele, Espial's 100-member team is constantly expanding product capabilities, deploying system enhancements for customers and creating dynamic proposals to win big new accounts. To help do these things, Espial taps SmartDraw's business graphics software.
Intelligent InSites Visibility Platform Case Study: The Alton [ Source: Intelligent InSites ]
February 2009 - The solution combines location-sensing devices and Web-based software that provide significant improvements in resident care and staff effectiveness. The real-time locating and communication system uses small pendants to monitor the presence of residents and staff members within the community.
Intelligent InSites Visibility Platform Case Study: The Lasting Hope Recovery Center [ Source: Intelligent InSites ]
February 2009 - Intelligent InSites’ solution combines leading location-sensing devices and Web-based software to deliver the highest level of safety to staff and patients. It provides significant improvements over the noisy and obstructive overhead paging systems of the past and proves its effectiveness as a staff duress system.
Retail And Supply Chain Distribution Solution Materials [ Source: CitiXsys ]
December 2008 - The SAP Business One application is part of the solution provided for Nagreeka Foils, a Mumba, India-based company seeking a unified solution to help improve integration between departments, synchronize operations, and provide better decision-making support. CitiXsys Technologies provides this discussion of how it helped Nagreeka Foils meet its challenge.
Mentor Graphics Collects Customer Feedback for Product Innovation [ Source: Brightidea, Inc. ]
December 2008 - In June 2008, Mentor Graphics launched Mentor Ideas, a Web-based environment for capturing product enhancement ideas from customers. This initiative is focused on the Mentor Graphics PADS product line and customers, and, due to the success of the initial pilot, the company has now launched a similar initiative for its Expedition product line.
Infosys Helps ABS Ramp Up Customer Satisfaction [ Source: Infosys Technologies ]
December 2008 - Argos Business Solutions wanted to enhance its feature-rich online loyalty and procurement system. It partnered with Infosys to roll out a secure, robust and scalable system with a user-friendly interface built on IBM's WebSphere Commerce. The system offers business customers agility in the customization of rewards programs and gives end users easier access to rewards.
Standard Bank: Consolidation and Stabilisation with ciboodle [ Source: ciboodle ]
September 2008 - Find out how Standard Bank of South Africa replaced its incumbent CRM system with Sword ciboodle to consolidate and stabilize its platform for future growth. With Sword ciboodle, SBSA was able to stabilize their system and safeguard its customer contact centers against the risk of service and database loss.
Bulk TV & Internet Improves Financial Operations with Intacct [ Source: Intacct Corporation ]
July 2008 - Satellite TV provider Bulk TV & Internet has improved its financial operations and strategic business decision-making process using the Intacct financial management system. The company has also leveraged Intacct's native integration with Salesforce.com to facilitate collaboration and more effective business processes between sales and finance.
Crazy John's: CRM Platform for Expansion [ Source: ciboodle ]
June 2008 - With over 100 retail stores nationwide and an ambitious plan to launch Crazy John's as Australia's first large scale mobile virtual network enabler (MVNE), a greenfield CRM sales and service solution was required to provide high profile brand partners the ability to deliver new products to market. The solution would also need to leverage existing investments in billing, marketing and financial systems and have the capacity to scale in line with expansion plans.
Eskom: Business Transformation Through Process with ciboodle [ Source: ciboodle ]
June 2008 -
In an increasingly demanding market South Africa's state-owned electricity company had to develop a system that would allow their agents to access information more effectively, increase productivity, enhance customer service and reduce the overall cost to service customers.
Eskom's main business objectives were to improve the handling and recording of customer service requests, create a cohesive and efficient customer management system, and develop a unified case management to reduce multiple customer call ....
Inacct Aims To Improve Financial Processes, Consolidation, And Reporting [ Source: Intacct Corporation ]
June 2008 - Looking for a solution that would make it easier to access information, increase productivity, and improve financial controls, the company in this report used Intacct -- which provides a complete on-demand, financial management system including real-time financial consolidation, robust multi-entity support and global business management capabilities. The company is able to operate its multiple properties, each with its own discrete chart of accounts and business processes, and can also consolidate those finances in real-time at ....
Microsoft and Tensoft Supply-Chain Solution Cuts Costs 15 Percent, Boosts Customer Service for ASIC Maker [ Source: Tensoft ]
May 2008 - ASIC manufacturer Open-Silicon needed a better way to track yields. So, it turned to an integrated financial and supply-chain management solution from Microsoft® Gold Certified Partner Tensoft. The solution, including Microsoft Dynamics® GP and Tensoft Fabless Semiconductor Management, reduces costs by up to 15 percent or more, gives customers visibility into order status, and provides better customer service more cost-effectively. This case study documents the business needs, technology solution and associated benefits derived by implementing ....
Capgemini Maximizes Marketing Team Productivity With Wrike’s Unique, Integrated Project Management Solution [ Source: Wrike Inc ]
April 2008 - Capgemini, a leading consulting company, uses Wrike’s innovative project management solution to streamline customer support and increase the productivity of its North American Marketing Services team. Now, with Wrike services in place, Capgemini’s customer satisfaction is close to 95 percent. Dan Stevens, director of marketing services, discusses the decision to go with Wrike’s solution.
Rapattoni Corporation's 250+ Websites Roar with Speed Using ZXTM's Content Compression and Application Acceleration [ Source: Zeus Technology ]
April 2008 - Rapattoni provides an array of integrated products and services for real estate associations and MLS organizations including Internet MLS systems, association management software, and Secure Logon with Single Sign-On (SSO) identity portals for online security and convenience. The company's MLS products are serving over 300,000 agents nationally and its association management customers represent more than 85% of the nation's Realtors - all of which have content-heavy sites run by Rapattoni - it is essential that ....