Maximizing Revenue and Retention: Using Customer Insight to Drive Real-Time Execution [ Source: SAP ]
July 2010 -
Maximize customer revenue and retention and get the tools and techniques to:
• Gain insights into hidden customer trends and behaviors
• Accurately target offers to the best customers
• Empower your agents to make intelligent customer interactions
• Increase your retention and conversion rate
• Boost the yield rate and ROI of marketing campaigns
Download this whitepaper now.
Get on the Fast Track to Maximizing Customer Value: Operationalizing Customer Centricity to Drive Sustained Growth in a Low-Growth Environment [ Source: Siperian, Inc. ]
May 2010 - Overcome the barriers of account-centric systems. Enable desktop access to a customer-centric view to make more relevant cross-sell and up-sell offers, align service delivery with an accurate measure of customer value, and gain business agility and speed.
Workforce Management Technologies Increase Profitability [ Source: Kronos ]
May 2010 -
IDC Financial Insight’s Analyst Connection discusses how an increase in innovation throughout financial services organizations will drive future success in 2010 and beyond. One key area of focus for financial institutions is the exploration of workforce management. Employees remain a key but often underutilized resource for all financial institutions.
Utilizing workforce management tools and technologies allows institutions to optimize the untapped opportunity their employees represent, not only to reduce cost and increase profitability, but also to ....
Tapping Into Generation Y: Nine Ways Community Financial Institutions Can Use Technology to Capture Young Customers [ Source: First Data ]
April 2010 - Accounting for 28 percent of the population and growing up fast, Generation Y is on track for an annual income of $3.4 trillion and to surpass Gen X and Baby Boomers as the top earners by 2018. This is a lucrative group that financial institutions can't afford to ignore. First Data’s new white paper, “Tapping into Generation Y: Nine Ways Community Financial Institutions Can Use Technology to Capture Young Customers,” takes an in-depth ....
Banks Seeking Customer Insight for Growth and Profitability [ Source: SAS Institute ]
March 2010 - An exclusive InformationWeek Financial Services survey of 272 banking industry professionals examined how organizations are meeting the challenges of properly managing customer data, predicting customer behavior, and engaging effectively with customers in order to optimize customer interaction and marketing programs. Key findings indicate that bank executives feel they aren't adequately leveraging customer information due to budgetary restraints and inadequate technology. This report explores how banks are managing and leveraging customer information in support of their ....
Surviving in Uncertain Times: Decision Management Technology Can Help Banks Survive and Thrive Amid the Recession [ Source: FICO ]
February 2010 -
Entering a global recession, companies must respond to increasingly complex markets, changing threats and fleeting opportunities. Improving the way you manage your decisions is critical for survival. Decision Management technology meets four imperatives for businesses seeking to thrive in today’s difficult environment:
• Give business owners control to increase agility: Decision Management puts business owners in charge of day-to-day operations, and delivers a stronger partnership between the business and IT. These same business owners ....
5 Steps to Operationalizing Customer Centricity in FSI [ Source: Siperian, Inc. ]
January 2010 - Initially, CDI focused on bringing together and resolving inaccurate data that was housed in disparate applications across the enterprise. Now, it is evident that the key value of CDI is in understanding the nature of the relationships companies have with their customers and in uncovering the depth of organization-to-customer and customer-to-customer interactions. Get the “5 Steps to Operationalizing Customer Centricity in FSI” and learn more about maximizing your ability to drive revenue, increase profits, and ....
Optimizing Costs While Improving Agility [ Source: TechWeb ]
January 2010 - While short-term cost reduction can be easily achieved, long-term cost optimization requires that financial institutions simplify their business models, rethink their organizational structures, and employ technology in new ways.
Top Strategies in Risk Management [ Source: TechWeb ]
December 2009 - One financial services discipline that has taken a lot of heat has been risk management. Some experts say the beginnings of the financial crisis were allowed to form because firms didnt practice risk management correctly.
Regulation and Its Impact on Client Acquisition in Banking [ Source: TechWeb ]
December 2009 - Keeping a client informed through good communication seems like one of the most basic things that a financial firm can do to improve customer relationships. But, more often than not, they dont do a good job with client management.
Banking Industry Framework Accelerates Time to Value [ Source: TechWeb ]
December 2009 - IBMs Banking Industry Framework provides fast, measurable returns with demonstrated payback to solve the banking industrys newest paradox: how to cut costs while investing for the future by
Client Acquisition and Retention in Banking [ Source: TechWeb ]
November 2009 - Not only have financial firms been hammered by losses due to risky investments, but they are losing clients to competitors as well.
New Research Reveals Untapped Market for Mobile Banking Among Offline Consumers [ Source: Syniverse ]
November 2009 - U.S. financial institutions face ongoing pressure to boost profitability, lower channel costs and enable more self-service banking. Many institutions have chosen to focus most of their mobile banking marketing efforts on those who are already using online banking. However, in doing so, they have overlooked a key customer segment: the 55 million American households who do not bank online on a regular basis. Today, financial institutions should consider expanding their approach to mobile banking and ....
Heartland Breach: Lessons Learned [ Source: TechWeb ]
October 2009 - Heartland Payment Systems suffered a major security breach at the hands of Russian Hackers. It sent shockwaves through the industry. We talked to CSO Kris Herrin about the attack and what's being done at Heartland and across the industry.
How Technology Is Changing Corporate Treasury [ Source: TechWeb ]
October 2009 - The Financial Crisis has dramatically changed the landscape for Corporate Banking, and posed new challenges for corporate Treasurers. Technology innovations are revolutionizing the corporate banking, treasury, and cash management functions.
New Products at Sibos: Smartstream [ Source: TechWeb ]
October 2009 - At the Sibos conference, dozens of new financial services products are released. Smartstreams CEO discusses his companys take on the 2009 Sibos conference as well as his firms new product releases.
Martin Wolf unplugged [ Source: TechWeb ]
September 2009 - Martin Wolf, Chief Economics Commentator at the Financial Times, speaks about the current state of the financial industry. Mr. Wolf also talks about his concerns, predictions, and what we can expect in the months to come.
Client Acquisition & Retention: Transparency, Transparency [ Source: TechWeb ]
September 2009 - Not only have financial firms been hammered by losses due to risky investments, they are also losing clients to competitors as well. Research shows that firms couldn't have kept their clients by simply providing a few answers - something very....
Sibos Video Wrap Up: Risk, Central Clearing and Efficiency [ Source: TechWeb ]
September 2009 - As Sibos 2009 closes, experts discuss some of the trends at the show, including the future of central clearing, risk management and how new applications can further increase efficiency in financial service.
M&A: Cost Savings Through Rapid Integration [ Source: TechWeb ]
September 2009 - Banks have combined over the years hoping to find the perfect match of clients, staff, and technology. Too often technology is never integrated. Integrating technology from two companies is no easy task, but cost and operating savings can be enormous
Sibos Day 2: Typhoon and Crowd Sourcing [ Source: TechWeb ]
September 2009 - At the Sibos conference in Hong Kong Typhoon Koppu was the talk of the show. Also, Chris Skinner, chair of the Financial Services Club, discusses the future of crowd sourcing in financial services.
Risk Management: Enterprisewide Risk Analysis [ Source: TechWeb ]
September 2009 - One financial services discipline that has taken a lot of heat has been risk management. Some experts say the beginnings of the financial crisis were allowed to form because firms didn't practice risk management correctly.
Sibos Video Preview: Risk Management Takes Center Stage [ Source: TechWeb ]
September 2009 - During the Sibos conference, Dushyant Shahrawat of TowerGroup is looking forward to hearing more about how the Asian economies are faring better than those of the U.S. and Europe, he said at the Camino-TowerGroup reception on the eve of Sibos 2009.
Transforming the Payments Infrastructure [ Source: TechWeb ]
September 2009 - Financial institutions are systemically transforming their critical payments infrastructure in a variety of ways, including reducing costs; improving intelligence and analytics and partnering with third parties and other financial institutions.
Daily Video Reporting from Sibos [ Source: TechWeb ]
September 2009 - Greg MacSweeney, Editor in Chief of Wall Street & Technology welcomes you to the first of a series of video reports that we will be filming at the Sibos financial securities conference...