Maximizing Revenue and Retention: Using Customer Insight to Drive Real-Time Execution [ Source: SAP ]
July 2010 -
Maximize customer revenue and retention and get the tools and techniques to:
• Gain insights into hidden customer trends and behaviors
• Accurately target offers to the best customers
• Empower your agents to make intelligent customer interactions
• Increase your retention and conversion rate
• Boost the yield rate and ROI of marketing campaigns
Download this whitepaper now.
Get on the Fast Track to Maximizing Customer Value: Operationalizing Customer Centricity to Drive Sustained Growth in a Low-Growth Environment [ Source: Siperian, Inc. ]
May 2010 - Overcome the barriers of account-centric systems. Enable desktop access to a customer-centric view to make more relevant cross-sell and up-sell offers, align service delivery with an accurate measure of customer value, and gain business agility and speed.
Workforce Management Technologies Increase Profitability [ Source: Kronos ]
May 2010 -
IDC Financial Insight’s Analyst Connection discusses how an increase in innovation throughout financial services organizations will drive future success in 2010 and beyond. One key area of focus for financial institutions is the exploration of workforce management. Employees remain a key but often underutilized resource for all financial institutions.
Utilizing workforce management tools and technologies allows institutions to optimize the untapped opportunity their employees represent, not only to reduce cost and increase profitability, but also to ....
Tapping Into Generation Y: Nine Ways Community Financial Institutions Can Use Technology to Capture Young Customers [ Source: First Data ]
April 2010 - Accounting for 28 percent of the population and growing up fast, Generation Y is on track for an annual income of $3.4 trillion and to surpass Gen X and Baby Boomers as the top earners by 2018. This is a lucrative group that financial institutions can't afford to ignore. First Data’s new white paper, “Tapping into Generation Y: Nine Ways Community Financial Institutions Can Use Technology to Capture Young Customers,” takes an in-depth ....
Surviving in Uncertain Times: Decision Management Technology Can Help Banks Survive and Thrive Amid the Recession [ Source: FICO ]
February 2010 -
Entering a global recession, companies must respond to increasingly complex markets, changing threats and fleeting opportunities. Improving the way you manage your decisions is critical for survival. Decision Management technology meets four imperatives for businesses seeking to thrive in today’s difficult environment:
• Give business owners control to increase agility: Decision Management puts business owners in charge of day-to-day operations, and delivers a stronger partnership between the business and IT. These same business owners ....
5 Steps to Operationalizing Customer Centricity in FSI [ Source: Siperian, Inc. ]
January 2010 - Initially, CDI focused on bringing together and resolving inaccurate data that was housed in disparate applications across the enterprise. Now, it is evident that the key value of CDI is in understanding the nature of the relationships companies have with their customers and in uncovering the depth of organization-to-customer and customer-to-customer interactions. Get the “5 Steps to Operationalizing Customer Centricity in FSI” and learn more about maximizing your ability to drive revenue, increase profits, and ....
New Research Reveals Untapped Market for Mobile Banking Among Offline Consumers [ Source: Syniverse ]
November 2009 - U.S. financial institutions face ongoing pressure to boost profitability, lower channel costs and enable more self-service banking. Many institutions have chosen to focus most of their mobile banking marketing efforts on those who are already using online banking. However, in doing so, they have overlooked a key customer segment: the 55 million American households who do not bank online on a regular basis. Today, financial institutions should consider expanding their approach to mobile banking and ....
The US Financial Institution Landscape: How Has It Changed? What Are the Options? [ Source: Symcor LP ]
June 2009 - There continues to be a tremendous amount of financial strife in the financial services industry that is causing banks to change the ways they are delivering services to their customers and control costs. This paper points this out and highlights outsourcing of payments processing as a legitimate option and what banks should look for in an outsourcing partner.
Building a Scaleable Banking Organizaton [ Source: Metavante Corporation ]
June 2009 - Compensation expense accounted for about 44 percent of operating costs for the U.S. banking industry as a whole through March 31, 2009. It is, by far, the largest controllable expense category in most financial institutions and is an obvious target for potential savings during an economic downturn. True to form in a recession, overall employment declined by nearly 98,000 full-time equivalent positions, or 4.4 percent of the workforce, in the last 12 months ....
Building Client Advocacy: New Opportunities for Wealth Management Firms [ Source: IBM ]
June 2009 - Ask a relationship manager or private banker about the importance of being client-focused, and they will likely respond that it's in their DNA. Yet according to our new research, three out of five clients are not advocates of their wealth management firms. This finding illuminates a troubling statistic in an industry known for its service excellence. At the same time, we believe there is a tremendous opportunity for wealth management firms to strategically use client ....
Customer Intimacy - Sailing in a Storm [ Source: Oracle ]
April 2009 - What can financial institutions do to regain trust? Find out.
Increasing Bank Profitability and Managing Risk with Business Intelligence [ Source: Onward Systems Inc. ]
March 2009 - In the wake of IndyMac and many others, and the failures of both Freddie Mac and Fannie Mae, banks are worrying more and more about tracking their spending and making ends meet, trying to achieve profitable accounts while at the same time turning around riskier customer ventures. The nation’s banks are increasingly facing the credit crunch due to the sub-prime loan debacle. While financial stability and a surplus economy might be a mere vision of ....
Revenue Leakage -- Opportunity Calling for Banks! [ Source: SunTec Business Solutions ]
February 2009 - Revenue Leakage has been a universal phenomenon, gnawing up the profit margins of service and transaction-based industries. Service providers in industries such as telecom have effective revenue assurance solutions to counter this threat. Although executives and managers in the banking industry acknowledge the prevalence of revenue leakage, they are not able to pinpoint its source or quantity. Banks need help in identifying the sources/points of leakage, quantifying the volume of revenue loss and also in ....
How to Lose a Customer in Five Easy Steps -- The Banking Edition [ Source: SAS Institute ]
October 2008 - What common banking practices are resulting in anemic customer profits? How can the "three I’s" of marketing help to maximize customer value? Losing valuable customers is all too easy. After all, banks are big, complex organizations that engage in a dizzying variety of customer interactions across a broad range of products and services. Combine that complexity with product-centric organizational structures and measures, and you’ve got a recipe for unwittingly engaging in practices that can ....
Managing Wealthy Customers: When Change is the Only Constant [ Source: Oracle ]
September 2008 - What are the challenges associated with managing High-Net Worth customers? Read this whitepaper to find out.
Customer-Centricity -– Strategy for Survival [ Source: SunTec Business Solutions ]
July 2008 - Customer relationships have taken center stage in the financial services industry today. In order to sail through the tough competition and sustain revenues, it is important for financial institutions to focus on retaining their profitable customers. Aiming to achieve customer-centricity, banks around the world have implemented various strategies -– some are enterprise-wide strategies while others are departmental -- but they still fall short of achieving substantial success. In essence, it is essential for banks to ....
The Rise, Fall and Rise of Retail Banking [ Source: IBM ]
March 2008 - To remain competitive, grow market share and reduce attrition, banks must find new ways to reinvigorate branch banking and become more customer-focused organizations.
Evaluating “Best Practices” for Electronic Document Management: Tips for Ensuring Successful Implementations the 1st Time [ Source: Optical Image Technology, Inc. ]
February 2008 - This article provides practical considerations for businesses that are considering implementing an EDM solution, including typical components in an EDM suite and tips for choosing solid solutions that deliver what they promise. It also outlines challenges and recommendations for evaluating vendor “best practices” and cites sources for information about industry-wide best practices in EDM. The goal is to help EDM project champions and managers evaluate technology providers with open eyes and make the right decisions ....
Best Practices for Enterprise Content Management: Advice from the Trenches [ Source: Optical Image Technology ]
February 2008 - Enterprise content management (ECM) involves much more than going paperless. At the heart of ECM is your organization’s ability to access, monitor, and process your information as efficiently as possible. This article includes some recommendations for success from two professionals who collectively have almost 25 years of experience developing and implementing ECM solutions. Communication, proper planning, system functionality and administration, and monitoring and reporting are all discussed. Advice is given that will help ....
The Eight Dimensions of Customer Experience for Financial Services [ Source: CA ]
November 2007 - Success on all Eight Dimensions requires a clear strategy and systems integrated with your business processes. As your firm migrates towards new IT architectures that improve business agility and address changing customer expectations, you must shift to an Enterprise IT Management (EITM) approach that provides the critical governance, management and security capabilities needed to enable dynamic business services. Proper design and deployment of these three key IT management functions can help you more easily and ....
Microsoft Customer Care Framework for the Banking Industry Revolutionizing the Customer Experience [ Source: Microsoft ]
November 2007 - In today’s banking environment, high-quality customer service can make the difference between a growing customer base and a shrinking one. To meet customer demand for fast service, banking call centers must easily obtain a comprehensive view of each customer’s information, so they can resolve issues quickly and competently. Adding to the challenge is the fact that customers are demanding more choice in how they interact with their bank. To meet this demand, banks are ....
Changing the Banking Customer Experience Increasing Profitability Through Better Customer Service [ Source: Microsoft ]
November 2007 - Today’s banks—challenged by globalization, deregulation, industry consolidation, increasing regulatory requirements, decreasing margins, and heightened customer expectations— are focused on attracting and retaining customers, increasing sales, and differentiating their organization from competitors while improving the efficiency of their business operations and lowering their overall costs. The proliferation of disparate and disconnected technology systems aimed at solving individual business problems have made it difficult and costly to provide customers with a consistent experience across all channels, ....
Account Opening: Optimize the customer experience while reducing costs [ Source: IBM ]
September 2007 - Streamline the account opening process by delivering a seamless interface and enhanced collaboration capabilities to improve the customer experience Increase operational efficiency and responsiveness by sharing a common account opening process across lines of business and channels Enhance the customer experience with improved information access and streamlined processes Lower risk and threat of fraud with the “single version of the truth” ....
Improving Account Opening Processes to Increase Customer Loyalty [ Source: Adobe ]
August 2007 - To build long-term profitable relationships with clients, financial firms must find ways to streamline account opening processes. This paper examines three key areas where banks and brokerage houses can have the greatest impact: • Creating engaging interfaces to help customers select and apply for appropriate products • Increasing productivity for brokers and advisors to help position themselves as preferred providers • Improving process efficiencies to eliminate costly delays and ....
Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank [ Source: CGI ]
August 2007 - To delight customers, banks need a major makeover that requires significant changes in their strategies, processes and underlying technologies. CGI describes this makeover as Transformational Banking. This paper examines where the banking industry is today, describes the benefits of transforming the bank and lists the "ten commandments" to get there.