Technical Account Manager
Exegy, Inc. | St. Louis, Missouri | Posted: October 29, 2012
JOB DESCRIPTIONExegy's Technical Account Manager opening is a customer-focused position provides pre- and post-sales technical support of the various Exegy products to Sales, Field Engineering, and Product Engineering. Provides Exegy Management a regular status of the open technical support issues. Works with Sustaining Engineering, Product Engineering, and the Field Engineering to resolve customers issues in a timely fashion. Assists Field staff as needed to fix problems with customer deployments. Works closely with the Operations team to resolve systems issues and communicate them effectively with the customer. Disseminates technical information about the Support organization to personnel in the field. C++ is required.
Additional InfoKnowledge, Skills and Abilities:
Provide effective technical support to the Field and Exegy customers
Provide technical assistance to the Field in pre-sales engagements if needed
Assist Operations and the Field to ensure the successful installation of Exegy products
Coordinate resolution of technical issues through the Engineering organization and escalate as necessary
Interact with Exegy Operations, Quality Assurance, and Engineering teams to help the product work continuously
Proactively communicate pertinent issues with other Exegy teams on a regular basis
C & C++ programming skills
Working knowledge of network protocols and tools IP, UDP, TCP, sockets, etc.
Must be able to multi-task and handle a demanding work schedule
Ability to learn complex system debugging techniques
Ability to learn Object Oriented Design and concepts